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CheckoutOnline store of XADO industrial department - Xadoindustrial.com officially sells products of XADO Chemical Group on the territory of Ukraine and other countries.
The manufacturer guarantees that all products featured on Xadoindustrial.com are original and certified.
Purchasing products from an official online store guarantees 100% protection against counterfeiting.
At the customer's request, the following documents are provided together with the purchased products:
- bill of lading (with the original stamp of KHADO LLC);
- Certificate.
Each customer is guaranteed to receive personalized technical advice on the application of all products presented in the official online store Xadoindustrial.com.
Exchanges and returns.
The return and exchange policy applies to all products presented on the site except for products from the “Warehouse Sale” category.
You can exchange or return the goods within 14 days after purchase. This right is guaranteed by the Consumer Rights Protection Act.
To take advantage of this opportunity, please make sure that:
- the product has not been used and has no signs of use (scratches, chips, etc.);
- the goods are complete and the integrity of the packaging is intact;
- All labels and factory markings are intact.
Where can I make an exchange or return?
You can exchange or return the product in our service department at the following address:
г. Kharkov, per. 23 Augusta, 4 from Monday to Friday from 10-00 to 18-00.
Terms of exchange or return
When returning the goods you need to have your passport of a citizen of Ukraine. We will refund the money on the day of returning the goods or, if there is no money in the cash desk, not later than in 7 days.
If you are not in Kharkiv, you can send the goods back in the same way you received them. For example, with the help of “Novaya Posta”.
If the products are still in good condition and packaging, we will exchange them for you or refund your money.
Otherwise, the product cannot be exchanged or returned.
You can apply for a refund on the page Contact Us